Privacy Policy
Last updated: 11 September 2026
My Massage Therapist respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how My Massage Therapist collects, uses, stores and discloses personal information when you visit our website, contact us, make a booking or otherwise interact with our practice.
This Privacy Policy applies to personal information handled by My Massage Therapist and should be read together with our Terms & Conditions and any separate client consent or intake documentation.
1. About My Massage Therapist
Business: My Massage Therapist
Location: Liverpool, NSW, Australia
Website:www.mymassagetherapist.com.au
Email:info@mymassagetherapist.com.au
Phone: 0447 109 474
For privacy enquiries, please contact us using the details above.
2. What Information We Collect
The information we collect depends on how you interact with My Massage Therapist.
This may include:
Personal information
Full name
Phone number
Email address
Date of birth or age where relevant
Contact details
Appointment information
Communication history
Information you voluntarily provide when making an enquiry
Health information
Because My Massage Therapist provides remedial and sports massage services, we may collect health information that is reasonably necessary to provide and manage your care.
This may include:
Current symptoms or areas of concern
Relevant medical history
Injuries
Medical conditions
Medications
Previous surgeries
Relevant treatment history
Exercise and sporting activities
Assessment findings
Treatment notes
Treatment progress and responses
Exercise or movement recommendations
Health information is sensitive information under Australian privacy law and is handled accordingly.
Booking and transaction information
We may collect information relating to your appointments and transactions, including:
Appointment dates and times
Booking history
Cancellation or non-attendance information
Payment status
Invoices or receipts
Private health fund or claiming information where relevant
Website information
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser and device information
Pages visited
Date and time of visits
Referring website
Website usage information
Information collected through cookies or similar technologies
3. How We Collect Information
We generally collect information directly from you.
This may occur when you:
Make an appointment
Complete an online intake or client form
Attend an appointment
Contact us by phone or email
Submit an enquiry through our website
Communicate with us through social media
Provide information during your consultation
Make a payment
Information may also be collected through third-party systems used by My Massage Therapist to operate the practice.
Where reasonably necessary and permitted by law, information may also be received from another person or healthcare professional involved in your care.
4. Why We Collect Your Information
We collect and use personal information for purposes including:
Managing appointments and bookings
Providing our services
Maintaining appropriate client and treatment records
Communicating with you
Responding to enquiries
Processing payments
Processing relevant private health fund claims
Managing our business administration
Maintaining the security and functionality of our website
Improving our services and website
Managing complaints or enquiries
Meeting legal, regulatory and professional obligations
Protecting the safety of clients and others
Sending marketing communications where permitted and appropriate
We will generally only collect information that is reasonably necessary for these purposes.
5. Health Information
Health information is collected because it may be necessary to safely and appropriately provide remedial massage and related services.
Clinical information may be recorded in your client file, including relevant information provided by you, assessment information, treatment records and other information reasonably necessary for your ongoing care.
Your health information will not be used for unrelated purposes simply because it has been provided to us.
Our Terms & Conditions separately explain your responsibilities regarding the accuracy and disclosure of relevant health information before treatment.
6. How We Use and Disclose Information
My Massage Therapist does not sell client personal information.
We may use or disclose personal information where reasonably necessary to:
Provide and manage our services
Manage your client records
Communicate with you
Process appointments and payments
Process relevant health-fund claims
Maintain our business systems
Obtain professional, technical or administrative services
Comply with legal requirements
Protect the safety of clients or others
Respond to lawful requests from government or regulatory authorities
Where appropriate and authorised, relevant information may also be shared with another healthcare professional involved in your care.
We aim to limit any information disclosed to what is reasonably necessary for the relevant purpose.
7. Third-Party Service Providers
My Massage Therapist uses third-party technology and service providers to operate parts of the business.
These may include providers used for:
Practice management and client records
Online bookings
Payment processing
Website hosting
Website analytics
Email and communications
Advertising and social media
Cloud-based business services
Accounting and administration
Our current practice-management platform is Cliniko, which is used to manage appointments and client information.
Payments are processed through Halth, our online payment service.
These providers may collect, store or process information on our behalf and may have their own privacy policies and security practices.
Where required by applicable privacy law, we take reasonable steps when engaging and using third-party providers to protect personal information.
8. Overseas Disclosure and Storage
Some third-party technology and service providers used by My Massage Therapist may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that disclosure in accordance with applicable Australian privacy requirements.
Because third-party providers and technology services may change over time, the countries in which information is stored or processed may also change.
Where reasonably practicable, we will identify relevant overseas disclosure arrangements through the applicable third-party provider information.
9. Website Cookies and Analytics
Our website may use cookies and similar technologies.
These technologies may be used to:
Enable website functionality
Understand how visitors use our website
Measure website traffic
Improve website performance
Remember certain preferences
Measure marketing or advertising performance
Third-party services integrated with our website may also use cookies or similar technologies.
You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
10. Marketing and Communications
My Massage Therapist may communicate with clients about appointments, bookings, services and other information relevant to their relationship with the practice.
Where marketing communications are sent electronically, you may opt out where applicable by using the unsubscribe option provided or by contacting us directly.
We will not use sensitive health information for direct marketing simply because that information has been collected for treatment purposes.
11. Photos and Video
From time to time, My Massage Therapist may request permission to photograph or record clients for educational, promotional or social-media purposes.
Participation is voluntary.
Where identifiable photos or video are intended to be used for these purposes, appropriate permission will be requested before the content is used.
Declining photography or recording will not affect your ability to receive treatment.
12. How We Protect Your Information
My Massage Therapist takes reasonable steps to protect personal information from:
Unauthorised access
Unauthorised disclosure
Misuse
Loss
Interference
Unauthorised alteration
We use appropriate administrative and technical measures relevant to the systems used by the practice.
Access to client information is limited to circumstances where access is reasonably required for the relevant business or treatment purpose.
No electronic storage or transmission system can be guaranteed to be completely secure.
13. How Long We Keep Information
We retain personal and health information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, professional and business record-keeping requirements.
When information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable retention requirements.
14. Accessing Your Information
You may request access to personal information that My Massage Therapist holds about you.
To request access, contact us using the details provided in this Privacy Policy.
We may need to verify your identity before providing access to information.
In certain circumstances, access may be refused or limited where permitted or required by law.
Where access is refused, we will provide an explanation where we are legally permitted to do so.
15. Correcting Your Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, you may contact us and request that it be corrected.
We will consider your request and take reasonable steps to correct information where appropriate.
16. Privacy Complaints
If you have a concern about how My Massage Therapist has handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
Privacy complaints can be submitted using:
Email:info@mymassagetherapist.com.au
Phone: 0447 109 474
Please provide enough information for us to understand and investigate your concern.
We will handle privacy complaints within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available through the OAIC website.
17. Your Privacy Choices
Depending on the circumstances, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent where consent is the basis for a particular use
Opt out of marketing communications
Ask questions about how your information is handled
Make a privacy complaint
Some information may be necessary for us to provide services or meet legal or administrative requirements. Choosing not to provide information that is reasonably necessary may affect our ability to provide certain services.
18. Third-Party Websites
Our website may contain links to third-party websites or platforms, including social-media, booking and payment services.
These third-party services operate under their own privacy policies and terms.
My Massage Therapist is not responsible for the privacy practices or security of third-party websites or services that are outside our control.
We recommend reviewing the privacy policy of any third-party service before providing personal information directly to that service.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable privacy requirements.
The latest version will be published on this website with the date of the most recent update.
20. Contact Us
If you have a question about this Privacy Policy, wish to access or correct your information, or want to make a privacy complaint, please contact:
My Massage Therapist
Liverpool, NSW 2170
Email:info@mymassagetherapist.com.au
Phone: 0447 109 474
Website:www.mymassagetherapist.com.au
Last updated: 11 September 2026